Frequently Asked Questions
How do I create an account?
Users can create an account by clicking the
link at the top right corner of the screen. Mobile users can click the menu navigation button, which will open a dropdown menu, and click the
I forgot my password, what do I do?
form there will be a link to change a password.
How can I track my order?
link at the bottom left corner of the page to check the status of your order and see tracking information.
I'm trying to make a new account and a page pops up that says "The password you entered does not conform to our new security standards." What do I do to get rid of this error?
Make sure to include capital letters, numbers, and special characters to make this error go away.
My problem still isn't fixed, how do I contact web support?
If a user's problem is still unresolved after reading this FAQ, they may contact the Web Support team at
or call us at